Shipping Information
Delivery Times
Delivery Times will vary between each of our partners. Below is a summary of the shipping times for each as well as links to their website where additional information can be found.
Shipping in Australia:
Free overnight shipping Australia-wide:
Delivery to depots:
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Tracking your order:
Once your order has been dispatched your tracking details will be sent to you in an email from either The particular Parrner you purchased through or the respective Delivery Company e.g Auspost (AU orders) or DHL (The Iconics NZ orders). You can use the link in that email and the tracking ID to check where your order is.
Accepting delivery of your order:
Deliveries must be signed for and if you are not home when it arrives, a notice will be left at your address notifying you of alternate delivery or pick-up arrangements. Although you can nominate to have the parcel left without a signature (e.g. on your porch) we strongly recommend paying voluntary insurance in the cae of unattended deliveries.
Changing shipping address:
Your shipping address can be changed as long as your order has not left our partners warehouse. To change your shipping address, contact the relevant partners Customer Service team as soon as possible.
International shipping:
Shipping to New Zealand or the U.K & U.S.A:
Delivery times:
Returns
Each partners has slightly different returns requirements and you can view each by using the links to each partners below.
However there is 3 basic rules for returns:
- Item(s) need to be returned within the required number of days after purchase.
- Unworn and unused with the original tags still attached. and
- In the original packaging which must be in the original condition.
You are responsible for safely packaging your return to ensure we receive the items in good condition.
General Returns Information:
To Return an Items you must contact the the Partner that originally shipped your order. Please contact our Partners Customer Service team, so they can provide you with your return options.
Contact details and more specific conditions or returns can be found by using the links to each of our Partners below or on our contact page:
Partner Return’s Policies and Contact Links:
more partners coming soon….